![]() It promotes sustainable energy and educates the community about the importance of clean energy and energy-saving practices. National Grid is an investor-owned energy company that services New York, Massachusetts, Rhode Island and the United Kingdom. They don't know how to speak appropriately, and they are very confrontational. Whenever I call National Grid (I had to once before), it seems their customer service are more like customer disservice. All in all, I spent 15 minutes on the phone and got no results. I said, "What anger, I'm calling to ask for information and you're not being helpful at all but giving me excuse that you can't help me." When I asked to speak to someone else, she said, "You're being difficult" and hung up on me. She then said I'm taking out my anger on her. I asked her if she works for National Grid, and she said, "If we keep records for everyone do you know how hard that would be." I said, "That is your job as a service provider to keep service records so I wouldn't have to call you regarding this notice." I was puzzled, since I received a notice about an obstruction from 1 1/2 years ago and wondering where they got this from if they don't keep records.Īfter that, I knew I'm dealing with someone who has no clue what they are doing. She said she didn't know what obstruction they are referencing because they don't have any records, and they don't keep records of when service technicians go out and conduct inspections or service appointments. ![]() We had an inspection 1 1/2 years ago where their service member came out - I had to take off work to let him in - and he spent 45 minutes going through all the gas lines and said everything was fine. ![]() I asked why they waited 1 1/2 years to address an obstruction, and what is this obstruction they are talking about. The inspection said there was an obstruction from 1 1/2 years ago. Called about a notice I received about an inspection.
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